Payment Policy

Thank you for shopping with L'Atelier. We are committed to providing a secure and transparent payment experience for all our customers. Please read our payment policy carefully to understand how we process transactions on our website.

1. Accepted Payment Methods

We accept the following payment methods:

  • Visa
  • Mastercard
  • Google Pay
  • Apple Pay
  • Klarna
  • PayPal

2. Payment Currency

All transactions on our website are processed in British Pounds (GBP £).

3. Payment Authorisation

Your payment will be charged immediately upon confirmation of your order, and you will receive a confirmation email with your order details.

In the event of a payment being declined or flagged as fraudulent by Shopify:

  • Your order will not be processed
  • You will be notified by email
  • You may be asked to try again or use an alternative payment method

4. Order Verification

For fraud prevention and compliance purposes, we may contact you to confirm certain details before processing your order. This may include:

  • Verifying your email address
  • Confirming your delivery address
  • Requesting proof of identity (in rare cases of suspected suspicious activity)

We reserve the right to cancel any order that fails our verification process. In such cases, a full refund will be issued.

5. Failed or Cancelled Payments

If your payment fails or is cancelled:

  • Your order will not be processed
  • You will need to return to checkout and complete your payment again

If funds have been debited but your order has not been confirmed, please contact us immediately at contact@latelier.co.uk

6. Cancellation & Refund Policy

Cancellations: If you wish to cancel your order after payment has been processed, please contact us at contact@latelier.co.uk within 12 hours of placing your order. Refunds will be issued to the original payment method.

Refunds: Please refer to our Returns & Refunds Policy for full eligibility criteria, processing timeframes and procedures. Refunds may take up to 30 days to appear in your account, depending on your bank's processing times.

7. Fraud Prevention

To protect our customers and prevent fraudulent activity, L'Atelier reserves the right to carry out payment verification checks. We may request additional information or confirmation for transactions considered to be high risk.

Company Information

Trading Name: L'Atelier Legal Structure: Limited Company (Ltd) Registered Address: 47 Kensington High Street, London, W8 5ED, United Kingdom Email: contact@latelier.co.uk Customer Service Hours: Monday to Friday, 9am to 6pm — closed weekends and bank holidays