Frequently Asked Questions

Yes. Our blackout curtains use a triple-woven construction specifically engineered to eliminate light penetration when properly fitted.

For best results, we recommend pairing them with a curtain pole that extends at least 15cm beyond each side of the window, and hanging them as close to the ceiling as possible to prevent light from entering at the top.

Many customers report a completely dark room even in the height of British summer.

Yes — and significantly so. Our thermal curtains feature a multi-layer insulating lining that acts as a barrier between the cold glass of your window and the warmth of your room.

Several of our customers have reported a noticeable reduction in draughts and heating costs within weeks of hanging them — particularly in older properties with single or double glazing.

An investment in premium curtains often pays for itself over a British winter.

We photograph all our curtains in natural daylight to give you the most accurate colour representation possible. However, as all screens display colours differently, we strongly recommend ordering a fabric sample before committing to a full order.

Samples are available for a small fee, which is fully redeemable against your purchase.

Most of our curtains can be machine washed on a gentle cycle at 30°C. We recommend rehang them while still slightly damp so the fabric can fall back into its natural shape without creasing.

Velvet curtains should be dry cleaned only to preserve the pile and depth of colour.

Full care instructions are included with every order and listed on each individual product page.

With proper care, our curtains are designed to last 10 years or more. The fabrics are colourfast, pre-shrunk and resistant to everyday wear.

Unlike cheaper alternatives that fade, sag or lose their shape within a season, our curtains are an investment in your home that genuinely stands the test of time.

As a general rule, your curtains should be 2 to 2.5 times the width of your window for a full, luxurious drape. For length, we always recommend floor to ceiling for the most elegant result.

Our detailed Size Guide walks you through every measurement step by step. Still unsure? Our team is available 6 days a week to help you find the perfect fit.

We offer three heading styles — each creates a different look and feel:

Eyelet — modern and clean, slides effortlessly along a pole. Our most popular style.

Pencil Pleat — traditional and full, works beautifully with both poles and tracks.

Tab Top — relaxed and contemporary, ideal for linen and lighter fabrics.

Not sure which suits your space? Send us a photo and we'll advise.

All orders are dispatched within 24 to 48 working hours and delivered within 6 to 9 working days across the UK.

You will receive a tracking number by email as soon as your order is on its way, so you can follow your delivery in real time.

Free delivery on all UK orders — no minimum spend required.

In the unlikely event that your order arrives damaged, please contact us within 48 hours of receiving your parcel with a photograph of the damage.

We will arrange a free replacement or full refund — whichever you prefer — with no questions asked and no return required.

Your satisfaction is our absolute priority.

We currently offer standard delivery with a 6 to 9 working day timeframe across the UK. Express options may be available at checkout depending on your location.

If you have an urgent requirement, please contact us before placing your order and we will do our best to accommodate you.

We offer a 30-day hassle-free return policy on all standard orders. If you are not completely satisfied with your purchase, simply contact us and we will arrange a collection at no extra cost to you.

Refunds are processed within 5 to 7 working days of us receiving the returned item.

We completely understand — choosing curtains online is not always straightforward. That is why we offer fabric samples before you commit, and a 30-day return window once your order arrives.

As long as the curtains are returned in their original, unused condition, we will issue a full refund or exchange without hesitation.

You can reach us by email, phone or WhatsApp — whichever is most convenient for you. Our team is available Monday to Friday, 9am to 6pm and Saturday, 10am to 5pm.

We aim to respond to all enquiries within a few hours during working hours.

Absolutely. Our team loves helping customers find the perfect curtains for their space. Simply send us a photo of your room along with any details about your style preferences, and we will provide personalised recommendations.

There is no obligation — just genuine, expert advice from people who care about your home.

Completely. All transactions on our website are processed through Shopify's secure payment system, which is fully encrypted and PCI compliant.

We accept all major credit and debit cards, as well as PayPal and Klarna for those who prefer to spread the cost. Your payment details are never stored on our servers.