Frequently Asked Questions

Honest answer: no curtain achieves total darkness — and we would rather tell you that than overpromise. What our triple-weave construction does achieve is blocking the vast majority of incoming light, enough to transform a bright summer morning into a restful, sleep-ready room.

For best results, pair them with a pole that extends at least 15cm beyond each side of the window, and hang them as close to the ceiling as possible to minimise light entering at the edges.

Many customers tell us their bedroom has never been darker.

They help — and we want to be precise about how. Our multi-layer insulating lining acts as a barrier between the cold glass of your window and the warmth of your room, reducing draughts and heat loss.

They won't replace your heating or halve your bills, but they will help your heating work less hard — a difference customers notice most in older properties and during the coldest months.

A real improvement in comfort — without the inflated claims.

We photograph all our curtains in natural daylight to give you the most accurate colour representation possible. However, as all screens display colours differently, we strongly recommend ordering a fabric sample before committing to a full order.

Samples are available for a small fee, which is fully redeemable against your purchase.

Our curtains can be machine washed on a gentle cycle at 30°C. We recommend rehanging them while still slightly damp so the fabric can fall back into its natural shape without creasing.

Full care instructions are included with every order and listed on each individual product page.

With proper care, our curtains are designed to last 10 years or more. The fabrics are colourfast, pre-shrunk and resistant to everyday wear.

Unlike cheaper alternatives that fade, sag or lose their shape within a season, our curtains are an investment in your home that genuinely stands the test of time.

As a general rule, your curtains should be 2 to 2.5 times the width of your window for a full, luxurious drape. For length, we always recommend floor to ceiling for the most elegant result — it also improves blackout and thermal performance.

Our detailed Size Guide walks you through every measurement step by step. Still unsure? Our team is available 6 days a week to help you find the perfect fit.

We offer two heading styles — each creates a different look and feel:

Eyelet — modern and clean, slides effortlessly along a pole. Our most popular style.

Pencil Pleat — traditional and full, works beautifully with both poles and tracks.

Not sure which suits your space? Send us a photo and we'll advise.

All orders are dispatched within 24 to 48 working hours and delivered within 6 to 9 working days across the UK.

You will receive a tracking number by email as soon as your order is on its way, so you can follow your delivery in real time.

Free delivery on all UK orders — no minimum spend required.

In the unlikely event that your order arrives damaged, please contact us within 48 hours of receiving your parcel with a photograph of the damage.

We will arrange a free replacement or full refund — whichever you prefer — with no questions asked and no return required.

Your satisfaction is our absolute priority.

We currently offer standard delivery with a 6 to 9 working day timeframe across the UK. Express options may be available at checkout depending on your location.

If you have an urgent requirement, please contact us before placing your order and we will do our best to accommodate you.

We offer a 30-day hassle-free return policy on all standard orders. If you are not completely satisfied with your purchase, simply contact us and we will arrange a collection at no extra cost to you.

Refunds are processed within 5 to 7 working days of us receiving the returned item.

We completely understand — choosing curtains online is not always straightforward. That is why we offer fabric samples before you commit, and a 30-day return window once your order arrives.

As long as the curtains are returned in their original, unused condition, we will issue a full refund or exchange without hesitation.

You can reach us by email, phone or WhatsApp — whichever is most convenient for you. Our team is available Monday to Friday, 9am to 6pm and Saturday, 10am to 5pm.

We aim to respond to all enquiries within a few hours during working hours.

Absolutely. Our team loves helping customers find the perfect curtains for their space. Simply send us a photo of your room along with any details about your style preferences, and we will provide personalised recommendations — on colour, size, and heading style.

There is no obligation — just genuine, expert advice from people who care about your home.

Completely. All transactions on our website are processed through Shopify's secure payment system, which is fully encrypted and PCI compliant.

We accept all major credit and debit cards, as well as PayPal and Klarna for those who prefer to spread the cost. Your payment details are never stored on our servers.